PRIVACY POLICY

At Impecare Cleaning Services LLC, we take your privacy seriously.
This page explains how we collect, use, and protect your information as part of our local cleaning services in Florida, including SMS communications through Dialpad.

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1. Information We Collect
We may collect the following personal information:
• Name
• Phone number
• Address
• Email
• Service preferences and access instructions

This information is collected through our online forms, text messages, calls, WhatsApp, Instagram, Facebook Messenger, or service contracts.

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2. How We Use Your Information
• Schedule and organize services
• Send reminders, confirmations, and updates
• Communicate with you through phone, SMS, email, or WhatsApp
• Improve service quality
• Manage internal operations and scheduling

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3. Sharing Your Information
We do not sell or share your information with third parties.
However, we use secure tools that may handle your data on our behalf, such as:
• Communication tools (Dialpad)
• Payment services (Zelle and Square)
• Scheduling and management platforms

Only authorized team members have access to your data to perform their duties.
All data is managed internally under the supervision of our management team.

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4. Data Security
We store your data securely with restricted access.
Any access codes or special instructions are shared only with the cleaning team.
We never share or expose your data outside of our organization.

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5. Privacy During Service
Our cleaning team follows strict conduct policies:
• No personal bags or items are brought inside your home or business
• Personal phones are not used during the service
• Company devices are used only by the team leader when necessary
• Photos or videos may be taken for internal documentation or training purposes
• We may take before-and-after photos for quality control and, occasionally, for social media or website use (always without revealing personal client information)
• We respect all home security devices and never block or tamper with cameras

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6. Client Rights
You have the right to:
• Request the deletion of your personal information
• Update your preferences or service instructions at any time

To make these requests, contact us at:
• Phone: (339) 215-9749
• Email: contact@impecare.com

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7. Use of Cookies
Our website may use cookies and tools like Google Analytics to improve your browsing experience and understand website performance. These tools may collect anonymous usage data, but not personal information.

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8. SMS Communication
We use Dialpad to manage our phone calls and text messages.
By providing your phone number, you agree to receive service updates, reminders, and important communications related to your cleanings.
Your number is used solely by Impecare Cleaning Services and will not be sold or shared with third parties. You may opt out at any time by replying “STOP” to our messages.

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9. Policy Updates
This Privacy Policy may be updated from time to time.
If important changes are made, we will update the version on this page.

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Impecare Cleaning Services LLC
6295 Scotch Pine Lane, Lake Worth – FL 33462
Phone: (339) 215-9749 | Email: contact@impecare.com